Regulation. We, the Business Insurance Group of First Floor Offices, 97 Heol Llanishen Fach, Cardiff. CF14 6LB are an Appointed Representative of Bennett Gould & Partners (Dorset) Ltd, of 18D Ley Court, Barnett Way, Barnwood, Gloucester. GL4 3RT, who are authorised and regulated by Financial Conduct Authority (FCA) to sell general insurance products. The FCA register number is 310780 and you can check this on the FCA’s register by visiting the FCA’s website at https://register.fca.org.uk/ or by contacting the FCA on telephone number 0800 111 6768.
Our service to you. We will advise and make recommendations for you after we have assessed your needs. Our service includes arranging your insurance cover with insurers to meet your requirements and helping you with any ongoing changes you have to make. As an insurance intermediary, we normally act for you when we arrange insurance for you. However, we also act as an agent of the insurer in relation to the coverage proposed, or the insurer may have outsourced to us certain work related to the administration of your contract. We will disclose to you where we act as agent of the insurer or provide services to the insurers when providing you with information on the coverage proposed. We act as agent of an insurer when insurers have granted us a binding authority or managing general agency, which enables us to accept business on their behalf and immediately provide coverage for a risk. Further, we may arrange line slips, which enable an insurer to bind business for itself and other insurers and we may manage these line slips for such insurers. We may also place your insurance business under a binding authority, managing general agency, line slip or similar facility where we reasonably consider these match your insurance requirements / instructions. We shall inform you whenever we bind your insurance risk under such a facility.
We do not offer advice in relation to tax.
Quotations. Our quotations will be valid for a period of 30 days from the inception date requested.
Disclosure of information. Your responsibilities will vary according to whether your policy is a ‘Consumer Insurance Contract’ or a ‘Commercial Contract’. A ‘Consumer Insurance Contract’ is an insurance policy for an individual who needs the policy wholly or mainly for purposes unrelated to a trade, business or profession. A ‘Commercial Contract’ is an insurance policy that is needed wholly or mainly for the purposes of a trade, business or profession.
It is your responsibility to provide complete and accurate information to insurers when you take out your insurance policy, throughout the life of your policy, when you renew your insurance and when you claim. It is important that you ensure that all statements you make in response to any request for information from insurers are full and accurate and that you do not make any misrepresentation or leave anything out when asked. You must check any form that you sign or any statement of facts relating to your policy. Reckless, deliberate or even careless mistakes could result in your insurance company refusing to deal with all or part of a claim.
We will point out significant features and benefits, and significant or unusual exclusions or limitations, and answer any questions you may have regarding the insurance contract. However, it is impractical to explain all the terms and conditions at the outset. It is your responsibility to read the Policy Document and any other information provided, and if there is anything that you do not understand it is important that you contact us for an explanation.
In addition, when entering into a ‘Commercial Contract’, please note that if you fail to disclose any material information to your insurers, this could invalidate your insurance cover and could mean that part or all of a claim is not paid. If you are unsure whether information is ‘material’ you should disclose it.
Awareness of policy terms.
When a policy is issued, you are strongly advised to read it carefully, as it is that document, the schedule and any certificate of insurance that is the basis of the insurance contract you have purchased. If you are in doubt over any of the policy terms and conditions, please seek our advice promptly
Charges and Fees.
A fee. In certain circumstances we may charge a policy production fee, cancellation fee
and/or a mid-term adjustment / duplicate documentation fee. Any fee payable will be advised and agreed prior to inception of cover and advised during any adjustment / duplication / cancellation process.
Commission Disclosure – Commercial Customers.
You are entitled at any time to request information regarding any commission which we may have received as a result of placing your insurance business.
Client money – General.
The FCA rules are designed to protect you in the event that an insurance intermediary
fails or is unable to transfer any premium money it has received from you to the insurer; or any claims or return premium monies that it has received from the insurer to you.
We are governed by strict rules pertaining to client money, set down by the FCA. Where we hold monies in a client bank account. We may earn interest on monies held, which will be retained by us.
Client money (as an agent of an insurer).
We act as agents for the insurer for the collection of premiums and payment of claims and refunds of premiums. This means that premiums are treated as being received by the insurer when received in our bank account and that any claims money or premium refund is treated as received by you when it is actually paid over to you. There are occasions where such transactions are restricted (for example, to receiving premiums only) and we will tell you if this is the case
Client money (non-statutory trust).
We will hold client money separate from our own money with an approved bank segregated in a client bank account designated as subject to a non-statutory trust. Under a non-statutory trust we are entitled to use client money to make advances of credit, for example to pay another client’s premium before the premium has been received from the other client and to pay claims and premium refunds to a client before such monies have been received from the insurer. We act as trustees of our clients’ monies and must meet certain legal and regulatory conditions. You may notify us if you do not wish us to hold your money in this way, otherwise we will assume that we have your consent to hold your money in a non-statutory account.
Payment to third parties.
We may transfer client money to another person, such as another broker or settlement agent, for the purpose of effecting a transaction on your behalf through that person. We do however still remain responsible to you in respect of your money. This may include brokers and settlement agents outside of the UK. The legal and regulatory regime applying to a broker or settlement agent outside the UK may be different from that of the UK and in the event of a failure of the broker or settlement agent, this money may be treated in a different manner from that, which would apply if the money were held by a broker or settlement agent in the UK.
You may notify us if you do not wish your money to be passed to a person in a particular jurisdiction.
Customer protection information.
It is our intention to provide you with a high level of customer service at all times. If there are occasions when we do not meet your standards, please contact us either verbally or in writing. We will acknowledge in writing, advising you of who is dealing with your concerns and attempt to address your concerns within seven working days. If our investigations take longer, we will provide a full response within thirty working days or explain our position and provide timescales for a full response. If we cannot satisfy your
Complaint, you may be entitled to refer it to the Financial Ombudsman Service.
Employers Liability Tracing Office (ELTO).
ELTO is an insurance industry initiative set up to assist the tracing of Employers Liability (EL) insurers by employees who may have suffered injury or disease at work. It was established in April 2011 and since 1st April 2012 it is a legal requirement for employers to submit specific details. i.e. The Employers Reference Number (ERN) and details of any subsidiary companies, to insurers to assist in the upkeep of this register. From April 2012 it is legally required to collect it for any policies containing an element of EL cover either incepting or renewing from that date. Further information is available at http://www.elto.org.uk/Employer_Info.aspx
Cooling off period.
We will give you enough information and help so you can make an informed decision before you make a final commitment to buy your insurance policy. However you will have fourteen days to change you mind and cancel the insurance contract from the date you receive the policy documentation.
NB This only applies to consumer insurance contracts.
To make sure you have continuous cover under your policy we may automatically renew your policy when it runs out, unless you tell us not to. Each year we will notify you well in advance before the renewal date of your policy and tell you about any changes to the premium or the policy terms and conditions. Automatic renewal will be advised to you at the time your policy is issued. If you do not want to us to automatically renew your policy please advise us, otherwise we will renew your policy and invoice you accordingly. You should also note that your renewed policy will only be valid when: you have told us about any changes to your circumstances.
Financial Services Compensation Scheme (FSCS).
We are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the
circumstances of the claim. Insurance advising and arranging is covered for 90% of the claim, without any upper limit. For compulsory classes of insurance this increases to 100% of the claim, without any upper limit. Further information about compensation scheme arrangements is available from the FSCS.
Confidentiality and Use of Personal Data.
All personal information about you will be treated as private and confidential. We will only use and disclose information we have about you in the normal course of obtaining
quotations, arranging and administering your insurance. This will involve passing information to insurance providers and we or they may carry out identity checks, exchanging information with the police, fraud prevention agencies, industry databases and registers, obtaining information from other public and private sources and credit
searches with credit reference agencies which may appear on your credit report whether or not cover is arranged.
We may also pass information about you to credit reference agencies for the purpose of arranging payments via installments and may also pass to them details of your payment record with us. We will not disclose any information to any other parties without your consent, unless required to do so because we are authorised by the FCA, it is in the public interest, or we have to by law. We may use the information we hold about you to provide
information to you about other products and services which we feel may be appropriate for you. If you do not wish to receive marketing information from us, please let us know by contacting us at the address below. Under the Data Protection Act 1998 you have a right to see personal information about you that we hold in our records. If you have any queries in this regard please write to us.
This Terms of Business (TOBA) document is subject to English Law.
Mr Nigel Spencer t/as Business Insurance Group
First Floor Offices, 97 Heol Llanishen Fach, Cardiff. CF14 6LB
Bennett Gould & Partners (Dorset) Ltd.
Registered in England No 04044055.
Michaels House, 10 – 12 Alie Street, London, EC1 8DE
Key Facts about doing business with the Business Insurance Group.
1. The Financial Conduct Authority (FCA)
The FCA is the independent watchdog that regulates financial services. It requires us to give you this document. Use the information to decide if our services are right for you.
2. Whose products do we offer?
We offer products from a limited number of companies. Ask us for a list of the companies & products we offer.
3. Which service will we provide you with?
We will advise and make recommendations for you after we have assessed your needs.
4. What will you have to pay us for our services?
We usually receive a commission from an insurance company for arranging the insurance policy and in certain circumstances we may charge a policy production fee in addition to a commission being received. Furthermore a fee may be applied mid-term following a policy adjustment, duplicate documentation being issued or policy cancellation. Any fee payable will be advised and agreed prior to inception of cover and any mid-term policy adjustment, duplicate documentation or cancellation being received.
5. Who regulates us?
Business Insurance Group of First Floor Offices, 97 Heol Llanishen Fach, Cardiff. CF14 6LB is an appointed representative of Bennett Gould & Partners (Dorset) Ltd, 2nd Floor, Michaels House, 10-12 Alie Street, London, E1 8DE who are authorised and regulated by
the Financial Conduct Authority. The FSA Registration number is 310780.
Our permitted business is arranging general insurance contracts.
You can check this on the FCA’s register by visiting the FCA’s website at https://register.fca.org.uk/ or by contacting the FCA on telephone number 0800 111 6768.
Bennett Gould & Partners (Dorset) Ltd is a wholly owned subsidiary of Bennett Gould & Partners Ltd which is part of the Trans Continental Investment Services Group.
7. What to do if you have a complaint
If you wish to register a complaint, please the Business Insurance Group on 0345 46 799 01 or to Nigel Spencer direct phone line of 029 20623811. If you prefer you may put your complaint / dissatisfaction to Nigel Spencer at the Business Insurance Group, First Floor Offices, 97 Heol Llanishen Fach, Cardiff. CF14 6LB
If you cannot settle your complaint / dissatisfaction with us, you may be entitled to refer it to the Financial Ombudsman Service.
8 Are we covered by the Financial Services Compensation Scheme (FSCS)?
We are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim.
Insurance advising and arranging is covered for 100% of the first £2,000 and 90% of the remainder of the claim, without any upper limit.
Further information about compensation scheme arrangements is available from the FSCS.